Online Shopping

How do I get a copy of a tax invoice for my online order?

A tax invoice will be included with your order confirmation. We can resend an invoice if you need it, just get in touch with our Customer Support team.

How do I get Help?

Our Customer Support team is here to help you! You can contact us by calling Monday to Friday between 9.00am and 5.00pm AWDT or sending us an email to info@modevices.com.au.

What browsers does your site support?

Our site is best used in the latest web browsers (Chrome preferred) across Desktop, Tablet and Mobile devices.

If I'm based overseas how do I get help?

Our Customer Support team is here to help you! You can contact us anytime by calling +61 8 5246 200 Monday to Friday between 9:00am and 5:00pm AWST.

Browsing & Choosing Products

How do I search for Products?

Products can be found using keywords in the ‘Search bar’ section in the Left Hand Side bar of any of the Shop pages in our Online Store.

What can I buy Online?

Check out all of the items available for you to buy in our Online Store. If your desired product is not displayed, get in contact and we will be happy to try and source it for you.

Can I still buy a 'sold out' item?

Sorry! But if an item is as ‘sold out’ online we’re unable to sell it to you. Drop us a line to let us know you are after the item and we can let you know when it is back in stock, or perhaps source it for you sooner.

Your Shopping Basket

How do I make changes to my Shopping Basket?

You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time.

How do I know if my item is available?

When an item is selected in our online store a stock availability line will appear which will be shown next to the product price determining if stock is available to purchase.

 

Product and Stock Availability

How to find products on the website

To avoid disappointment, customers are encouraged to search for items in our online store search field rather than using search engines such as Google etc. which can retain old information and advertise items that are no longer available.

For the most up to date information relating to all things Mo Devices, please browse the website or use the search field to look for something specific.

You can search for products by entering keywords or item codes in the search field.

  1. Enter keywords eg iPhone 11, or item codes eg. 7833, into the search bar
  2. Select from the drop down pre-selected options listed or hit enter on the keyboard to start your search

Pre-selected options appear under the search area. You can choose from brands categories or products which are generated automatically as you type keywords into the search field.

Stock availability

When an item is selected in our online store a stock availability line will appear.
You will need to select a size first, it will then calculate the stock levels of the product in your chosen size.

  1. Choose a product
  2. Select the size and colour from the options
  3. A stock availability line will be shown next to the product price determining if stock is available to purchase.

Stock availability options

There are four stock availability line options, shown below, they will give you an indication of stock levels and availability to purchase online.

Why was an item removed from my Shopping Cart?

If an item has become unavailable or we’ve found an issue with the product, it will be removed from your shopping basket. To find out more, please call Customer Support Monday to Friday between 9.00am and 5.00pm AWDT.

Your Order

How do I place an order?

To place an order:

  1. ‘Sign In’ to your account if you have one
  2. Add the items that you want to buy to the basket
  3. Once you’ve placed all of the items that you want to buy in your basket, head to the ‘Checkout’
  4. You can use the guest checkout if you don’t have an account
  5. You’ll then be able to finalise your order by entering your payment and delivery details.

I'm having trouble placing an online order. What can I do?

If you’re having trouble placing an order online, please call our Customer Support team.

Can I get my order gift wrapped?

No, at the moment we’re unable to gift wrap your order.

Can I get send my order as a gift?

You’ll be able to send your order as a gift but please note that the tax invoice will be sent with the parcel.

What if I don't receive my order or shipping confirmation?

If you haven’t received a confirmation email within 24 hours of placing your order, call the Customer Support team.

Am I able to add or delete items from my order once I have completed the order?

Unfortunately, you’re unable to add items or amend your order however you can create a new order. Please call Customer Support Monday to Friday between 9.00am and 5.00pm AWDT.

What if the status of my order is showing as Review, Review on Hold or Rejected?

We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order. We only deliver orders to mainland Australia and Tasmania. We reserve the right to contact you for verification purposes before we allow your order to be dispatched. If you have concerns about your order, please contact MO Devices Customer Support.

Can I lay-by items from MO Devices?

No, we do not currently offer online lay-by.

Can I raincheck items from MO Devices?

No, we are unable to raincheck items online.

Payment

What currency is used on this site?

All orders are calculated in Australian Dollars (AUD).

What should I do if my credit card has been declined?

If your credit card has been declined, it’s best to talk to your local bank. If they can’t help you please call Customer Support.

Is it safe to enter my credit card details?

Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL – ‘https’ the ‘s’ indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Website Security

We know how important it is to keep your information safe and secure.

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We take the privacy and security of your payment and personal details very seriously and every aspect of your personal data is covered.

To ensure that your details are safe, look out for the ‘https’ at the beginning of the website address and green padlock icon when entering personal details on any website.

To find out more about our online security and personal information handling, read our data policy and privacy policy.

What else can you do?

Most online transactions are carried out safely and securely but there are steps you can take to minimise the chances of fraud.

  1. Make sure you have up-to-date anti-virus software. Many are available for very little cost or for free. Get advice on anti-virus from stay smart online.
  2. Make sure your browser is the most up-to-date version.
  3. We do not send emails requesting personal information. If you receive an email that claims to be from Target requesting your personal information, please contact us on 1300 753 567 straight away
  4. Make sure your password is strong and you don’t share it with anyone.

Can I pay using PayPal?

Yes, you can pay using PayPal – just select this as your preferred payment method during the checkout process.

Can I pay using Zip or Afterpay?

No, unfortunately at the moment, Zip payments and Afterpay payments are not possible.

Can I pay using BPAY?

No, unfortunately at the moment, BPAY payments are not possible.

How do I pay for my order?

You can pay for your order via PayPal or credit card. and We also accept all major credit cards including MasterCard, Visa and Amex.

Can I still order online if I don't have a credit card?

Yes, you can pay using PayPal for your online order.

Your Account

Do I need an account to place an order?

No, guest checkout is available for most items, however, if you are purchasing a gift card and account is required. Having an MO Devices account will help you shop faster, manage and track your orders easily and receive exclusive email offers and previews.

How do I create an account?

TBA

How do I update my account information?

To update your account information:

  1. ‘Sign In’ to your account
  2. Click ‘My Account’
  3. Click ‘Change Details’, which are found under ‘My Personal Details’
  4. Make sure to hit ‘Save Changes’ after you have updated your details.

If you need help, please call Customer Support team.

How do I view my account order history?

To view account order history:

  1. ‘Sign In’ to your account
  2. Click ‘My Account’
  3. Click ‘My Orders’, which are found under ‘My Order Details’.

If you need help, please call Customer Support team.

Connectivity

I am experiencing Device or Connectivity Issues. What can I do?

I AM EXPERIENCING ISSUES WITH MY DEVICE. WHAT DO I DO?

 

If you are experiencing issues with your device and it is less than 12 months old, then you will need to contact the manufacturer of the handset and go through the warranty process. For more information, please refer to the manufacturer.

Manufacturer Phone Website
Apple 1300 321 456 http://www.apple.com/au/
HTC 1800 987 039 http://www.htc.com/au/
Huawei 1800 330 943 http://consumer.huawei.com/au/index.htm
LG 1300 542 273 http://www.lg.com/au
Nokia 1300 366 733 http://www.nokia.com/en_int
Motorola 1300 138 823 https://www.motorola.com.au/home
Samsung 1300 362 603 http://www.samsung.com/au/
Sony 1300 137 669 http://www.sony.com.au/

 

I AM EXPERIENCING CONNECTIVITY ISSUES. WHAT DO I DO?

There may be a problem with Telstra’s network. To find out if your service is affected follow this link https://outages.telstra.com.au/. FYI Telstra repairs any faults and restores service during standard business hours (8.00am to 5.00pm, Monday to Friday, excludes public holidays).

If the web search shows “No outage found” please visit https://fix.telstra.com/smart-troubleshooting/u/skip-login and try the troubleshooting steps.

If you are still having issues, please contact our support team by telephone (during business hours). Outside of business hours please email hello@modevices.com.au to log an support issue and we will get back to you ASAP.

 

THERE IS A PROBLEM WITH MY SIM. WHAT SHOULD I DO?

 We can issue a replacement SIM card if your SIM is causing an issue. Please Contact Us!